Terms of Service
These terms cover Neon App Rescue diagnosis, fixes, rescue sprints, finish-and-launch work, agency work, and care plans.
Scope
Diagnosis identifies blockers and recommends a repair path. Repair work, rescue sprints, finish-and-launch jobs, and care plans are scoped before work begins.
Access
Implementation may require access to code repositories, hosting, databases, Stripe, Supabase, WordPress, DNS, or other platforms. The client is responsible for providing appropriate access and confirming authority to modify the project.
No Guaranteed Outcome
Neon App Rescue will use reasonable professional effort to diagnose and repair the app, but third-party platforms, generated code quality, missing access, data loss, or prior project decisions can affect outcomes.
Payment
The diagnosis fee starts the review process and is credited toward repair when the project moves forward. Deposits and care plans are paid through Stripe unless otherwise agreed.
Client Responsibilities
Clients should back up critical data, identify deadlines, disclose known risks, provide accurate project context, and avoid sharing sensitive credentials through public forms.
Contact
Questions can be sent to joshua@neon.computer.